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                         Cookie and Privacy Policy

THIS WEBSITE USES COOKIES

We take privacy seriously

1. Privacy when using the Water Garden Solutions website:

We do not require you to register with personal information before using the website

How we use your information

This privacy notice tells you what to expect when Water Garden Solutions collects personal information. It applies to information we collect about:

  • visitors to our website
  • those contacting us to make an enquiry or order a service
  • people who use our services
  • our contractors and suppliers

Visitors to our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, how long visitors spend on a page, and how many visitors return to the site. Water Garden Solutions do not make any attempt to find out the identities of those just visiting our website. We will not associate any data gathered from this website with any personally identifying information from any source.

This website uses Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. In common with most websites, this site uses a statistics package and web analytic service to help analyse how users make use of the site e.g. to help us know which pages are popular. The analytics package on this site is provided by Google, Inc. and uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored on their servers. They use this information for the purpose of evaluating your use of the website, compiling reports on activity for us, and providing other services relating to website activity and internet use, plus their own intrusive data collection aims. Google cookies related to this website will expire twenty-six months after the last visit. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. We do NOT use Google Analytic’s enhanced features such as ‘AdSense’ or ‘Campaign’ on our website and we do not make use of Google User IDs

The way that cookies are handled by your computer or phone will depend on how you have configured your browser settings. You are not obliged to accept cookies, and you can set your browser not to accept cookies or to clear cookies at defined points (though this may affect the functionality of certain other websites that require cookies). In some cases it may be possible to opt-out from Google Analytics by using their add-on tool]

N.B. By continuing to use this website you consent to the processing of data about you by Google in the manner and for the purposes set out above.

2. Privacy in supplying your details:

Contact Form: If you proceed to use our ‘Contact Us’ form, the details are forwarded directly to us by email by our Form provider who does not supply your details to any third party. The anti-spam ‘Captcha’ app is provided by Google Inc. who will capture data about your computer and place a cookie as part of their processes (noted in their Privacy link). If you are concerned about Google’s intrusive processes, please phone us instead of using the form. From February 2019 the form details that you fill in are collected across the internet via SSL (encrypted data).

Whether contacting us via the form, by email, phone or on a site visit - when engaging the services of Water Garden Solutions we will obtain necessary personal details such as your name, address, e-mail and telephone number. These details are stored by us and only shared with our business partners when necessary to carry out work on your behalf e.g. to allow a landscape contractor to contact you directly during a project on your property; or to allow delivery of items directly to site.

We may use the personal information we collect about you to notify you from time to time about important new services or changes to our services. If you had consented, we may also send details of special offers that we think you would find of interest. You can unsubscribe from receiving these communications at any time by notifying us by phone, email or mail.

Unless required by law, Water Garden Solutions will never supply the details you have given us to third parties for e.g. marketing purposes, without your consent. Should Aquapic / Water Garden Solutions ever be sold on to another company, your information would be transferred with these obligations to you still in place.

NewsBlog: If you leave comments on our Newsblog, your IP address and the email or website address that you give will be routinely recorded in WordPress logs on our server. Normally only your public name would be shown on the site. Your website link may occasionally be shown though we usually strip these out. Comments from new posters are moderated and may take a little time to appear on the public site. We reserve the right to delete inappropriate comments, and to edit comments for spelling/clarity/civility. By placing comments on the Blog site you accept that these are now in the public domain, and you have no rights over where they might be reused or quoted by visitors to the site.

Under EU GDPR, you have certain rights to control of your own data. Should you wish, you have the right at any time to make reasonable requests for us to notify you of any data that we might hold about you. You can make a request to have this data deleted by Contacting Us. This right does not override any legal obligation we have to hold your data (for example retaining information for anti money-laundering purposes).

3. Your garden:

As part of our work for you, we may take photographs of your garden to record pond/feature situations and enable us to effectively design any feature that you have requested. We may also take photographs of features for our portfolio. If sections of our portfolio are shared with third parties we do not reveal any private details of addresses or who work was done for and would not do so without first obtaining your consent.

4. Other websites:

We have no control over other websites that we may have linked to, or how they might obtain information from you.

5. Comments

If you have any comments or queries regarding this privacy policy, please do not hesitate to Contact Us

Updated February 2019

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